Terms & Delivery

PAYMENT:

You may pay by cheque to 'Horley Book & Model Shop'', credit card or debit card. Visa - Mastercard -Amex- Switch-Solo or Delta.

PLACING AN ORDER:

Orders can be placed through this secure online website. Alternatively phone, email or fax your order. It is NOT recommended you email credit card details.
We also accept orders by post with cheque or postal orders.

We do not charge the credit or debit cards until we actually send off the goods.

If ordering goods as a gifts or presents, PLEASE check availability as non-stock items might take a while to come back into stock. This can easily be done by calling us on 01293 783558.

We do NOT show stock count on our website.

DELIVERY:

Stock items are normally dispatched within 2 working days.

UK orders are normally despatched by Royal Mail or Parcel Force and are delivered in a few days. Allowance should be made for postal delays beyond our control. Overseas orders will be sent by Royal Mail Air mail, apart from track which will be sent by courier and will incur extra charges.

Non stock, out of stock or new items will follow as soon as stock is available from the suppliers. Please note that for an order consisting of new items yet to be released and items already released and in stock, a separate delivery charge will be made. This is to allow the collectors to place an order and reserve the new items.

UK Post and packing:

Under 1 kilo £3.50
Over 1 kilo £8.00, excluding Train sets, Sundeala Boards, Trestles, and Baseboards for which additional delivery charges will apply. Please call us to confirm these charges.

Special Delivery: An item requested to be sent by Special Delivery or any timed service will incur an extra charge of £6.00 over and above the normal charges.

If unsure of the delivery charges, please feel free to choose the Unsure option and we will charge you the correct postage when the goods are dispatched.

Overseas: Postage at cost rounded to the nearest upward £. Minimum Delivery is £5.00. Please note that orders for track will be sent separately as the Post Office does not accept parcels longer than 60cm for overseas mail and this will put up the shipping charges higher. If unsure, please e-mail us in advance to obtain an estimated delivery cost.

PLEASE NOTE THAT WE RESERVE THE RIGHT TO CHARGE THE CORRECT POSTAGE AND PACKAGING IF AN INCORRECT OPTION IS CHOSEN WHILE FILLING OUT THE CHECKOUT FORM.

Please note that advance orders for new items will be treated as separate orders and subject to the respective delivery charges.

Re-Stocking Fees:

In case of items ordered in error, we will charge a Minimum of 15% of the Value of Goods, as well as the P & P Charges. For locomotives and digital control goods, we reserve the right to charge up to 50% of the Value. In case of doubt, please call us to clarify.

All items subject to availability. Prices include UK Vat prevailing rates where applicable.

Prices and delivery charges are subject to change.

See the manufacturers catalogue/web site for product specifications. A page with some useful links can be seen on our website.

We are a UK company. All amounts are quoted in pounds sterling ('£'), The actual amount billed to your credit card will be converted to your own currency by your bank at prevailing market rates.

For further information contact:

Scale Rail Model Centre
117 Victoria Road
Horley
Surrey
UK
RH6 7AS

Tel 01293 783558

Email: info@scalerail.co.uk